Cancellation Policy

Edge3 requires 30 days advance notice on cancellations (to give us time to make sure your account is properly disconnected at the right time, to wrap-up any remaining billing issues, and most importantly, to ensure you are not billed for the next payment period).  If you ever decide to cancel your account, just submit a support ticket as indicated below with your request for cancellation and your service will be discontinued at the end of your next complete billing month.

All cancellations requests must be submitted to our billing department using our support ticket system available here.  You must include your account user name, password and the reason you are canceling your account in your ticket.

Refund Policy

All of Edge3's hosting services are offered on a month by month basis. We do not offer refunds outside our special 30 day money back guarantee.  In addition we do not offer refunds for Setup Fees, Extra Services, Urchin Statistics, I.P. addresses, bandwidth or disk space overage charges, Cold Fusion or accounts closed due to a violation of our terms of service or any other Edge3 policy.

Credits

Edge3 does not offer credit for planned service downtime.

We do however offer credit for unplanned service outages greater than one(1) hour.  If your service is disrupted for longer than one(1) hour, please submit a trouble ticket with the dates and times of the one(1) hour or greater outage and we will issue service credits accordingly.  Our standard rate for credit is .50 per 24 hour day with a maximum credit up to your monthly plan charge.  We will not issue credits for more than your monthly plan charge. All credits are applied to future hosting fees.  We do not offer cash credits.

If you have any questions concerning our policies, please contact us.

Modification

Edge3 reserves the right to add, delete, or modify any provision of this Policy at any time without notice.